SHIPPING
 
Q: Do you ship Worldwide?
Yes! We ship throughout all of the UK, Europe, North America and Australaslia.
 
Q: How much does shipping cost?
UK 1-3 Working Days - Fulfilled by Amazon UK - FREE
UK Next Working Day Delivery (Before 3pm) - Fulfilled by Amazon UK - £3.50
EU Airmail International Signed For - Fulfilled by Amazon UK - £9.50
North American and Australasia Airmail International Signed For - £19.50
 
Q: Can I track my order?
Yes! Goods sent are sent via Amazon order fulfilment services, so they will email you with a tracking reference once your goods have been despatched.
 
Q: When can I expect to receive my order?
UK Standard Delivery - 1-3 working days
UK Special Delivery - Next working day if ordered before 3pm
EU Airmail International Signed For – 3-7 working days
North American and Australasia Airmail - 7-14 working days
   

RETURNS

 

What is your returns policy?

If you wish to return a purchase please inform us by contacting us HERE with your order no, the item titles of your purchases and your reason for returning your purchase.

Once we have this information we can raise a returns request and forward you the returns slip for you to add inside your parcel and label to place on your package. PLEASE do not send your parcel back to our warehouse without this returns slip because it will be returned back to you and our refund will be delayed. 

There is no problem returning purchases within 30 days of purchasing your order, so long as the item is received back to us in resaleable condition. 

For all returns we advise you send your item recorded delivery, as we cannot guarantee receipt. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we advise you first contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done this and you still have not received your refund yet, please contact us at contact@shadelondon.com.

 

 If I return an item, can I exchange it for another size or colour?

 Unfortunately we do not offer exchanges for returned items. Alternatively what we suggest is that you return your item/s for a refund and then repurchase the item you wish in your preferred size or colour from our store.  

 

  PAYMENTS

 

Q: What methods of payment can I use to buy SHADE?
Payments can be processed through any registered account with Paypal, Amazon Pay or Worldpay where we accept payment from Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, JCB, Visa Electron and Maestro.
 
Q: What currencies do you accept?
We only accept payments in UK Pounds. 

 

Registered Name: SHADE London Limited. Registered Office: Llys Hendy Pentre Llifior Berriew Welshpool Powys SY21 8QJ Registered in England and Wales Co. No. 8324590 Email:info@shadelondon.com